CRUISE PROGRAMME UPDATES
Before booking your cruise, please check HERE if you are allowed to embark according to your country of residence. Due to the Covid-19 pandemic, there might be international travel restrictions depending on your cruise destination and your country of residence.
Travel advice for cruises departing from Venice, from July 24th 2021
In view of the latest decision taken by the Italian Government, please note from July 24th 2021 all Health & Safety checks (including health screening, temperature measurement and the antigen swab test) and check-in procedures (including luggage delivery), will regularly be held in Venice Maritime Station (Cruise Terminal), as per original travel programme; all embarking guests will then be transferred by protected bus to Monfalcone (90 min transfer), where they will board the ship after a quick document check. No Health & Safety checks and check-in will be possible in Monfalcone. At disembarkation in Monfalcone at the end of the cruise, guests will be granted the return transfer to Venice (Cruise Terminal/Airport/Railway Station, as per original travel programme).
The MSC Health & Safety Protocol is in place to protect our guests, crew and the local communities we visit. Find out more about our Health and Safety Protocol here.
Do you have a Future Cruise Credit voucher?
Sail on board with us and receive up to 400 € of on board credit plus additional benefits.
Please call our Contact Centre or consult your Travel Agent for any additional information.
Find below the most common Frequently Asked Questions related to cancellations, booking changes and our compensation policy
For Frequently Asked Questions related to Health & Safety, please click here
My cruise has been cancelled: which benefits am I entitled to if I book my new cruise onboard any available confirmed itinerary?
MSC Cruises will offer to guests the possibility to reschedule their cruise on the new confirmed programs for Summer 2021, benefiting from an onboard credit (not refundable and not cumulable with any previous compensation granted).
As second option, guests will have the possibility to benefit from our flexible booking conditions allowing them to reschedule their cruise to any future sailing departing before 30th of September 2022.
Finally, if you are not sure about your future cruise date, you will be entitled to receive a future cruise credit voucher.
"As during a cruise, you may be exposed to specific COVID-19 risks that may not be usually covered by existing insurance policies, to ensure your peace of mind is mandatory for all guests to have in place an insurance policy that specifically covers them against COVID-19 related risks, such as cancellation, interruption, repatriation expenses, quarantine, medical assistance and related expenses, as well as hospitalization. This should be in place for to cover them you from the confirmation of their your booking until the end of the cruise or their your cruise and flight package.
MSC offers a COVID Protection Plan for all Summer 21 and Winter 21/22 cruises - an insurance policy specifically for these COVID-19 risks and this can be added to the cruise whilst making the booking.
The MSC COVID-19 Protection plan costs 25 euros per person for short haul destination (Mediterranean and Northern Europe cruises), and €29 for Long Haul destination (Caribbean, Emirates, Antilles, South America, Saudi Arabia, Red Sea and Grand Voyages cruises).
Alternatively, passengers you may purchase another insurance coverage of your choice provided that the above risks are covered.
With immediate effect, for all new reservations on Summer 21 and Winter 21/22 cruises sailing from 27 June 2021 , passengers will be required to provide evidence of their insurance policy and this should include the details of the insurer, the insured amounts and full details of the COVID-19 coverage such as cancellation, interruption, repatriation expenses, quarantine, medical assistance and expenses, and hospitalization.
The proof of the insurance policy (e.g. certificate, schedule, policy summary) which must be in English, Italian, German, French or Spanish - clearly showing the COVID-19 coverage - clearly showing the COVID-19 coverage - must be presented at embarkation. Passengers failing to provide this documentation will be denied boarding.
For any additional information please refer to our Contact Center or consult your Travel Agent.
I cancelled my cruise right before MSC Cruises communicated the cancellation decision. Will the compensation packages policy apply?
How and when will the Future Cruise Credit voucher be issued? Will it be sent to me?
If you booked through a travel agency, the voucher will be sent directly to the Travel Agent.
What will be the value of the Future Cruise Credit voucher?
For all bookings related to cancelled cruises, MSC Cruises will issue a voucher with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include the on board credit granted as a compensation for the cancelled cruise.
For bookings confirmed but not yet paid, MSC Cruises will issue a voucher with a value equal to the onboard credit granted as a compensation for the cancelled cruises. The voucher will be sent anyway, however, no future cruise credit will be shown as no payment has been received from MSC .
Is it possible to extend the validity of the Future Cruise Credit voucher?
What is your Health & Safety protocol?
What happens if I want to book a more expensive cruise than the voucher value? Or a less expensive cruise?
What is this additional onboard credit? How can it be used?
Due to the global sanitary situation, are there specific travel conditions which I should be aware of before confirming my cruise?
What if I am unsure about my new date of cruising?
Can I use the voucher for multiple cruises?
Once I decide when to schedule my next cruise, how should I proceed to activate the voucher and book a new cruise?
- If you booked directly with MSC through our Contact Centre or through our consumer website, please call us at xxx.
- If you booked through a travel agency, please get in touch directly with your travel agent. Be ready to provide your initial booking number as well as the new cruise date you’ve chosen.
Please consider that MSC Cruises is currently facing a high demand of requests. This might cause a delay in our standard services. We apologize for any inconvenience it may cause and thank you for your patience.
I have already redeemed my voucher for a new cruise which is now cancelled. What happens to it?
For such cases, you will once again be eligible for our Future Cruise Credit program as highlighted below:
- A new FCC voucher will be issued. Its value will be equal to the payment received by MSC Cruises, net of any refund.
- The new voucher will keep granting the same original onboard credit value, which is based on the length of the originally cancelled cruise. The onboard credit will be granted once and will be effective when the cruise will sail.