In addition to the Health and Safety measures and travel requirements described on this page, the current advice from the World Health Organization, EU Healthy Gateways and other authorities is that COVID-19 is often more severe in people who are older or who have health conditions like lung or heart disease, diabetes or conditions that affect their immune system. Older guests or those with such conditions are advised to consult with a doctor or their local health authorities for guidance before travelling to assess whether they should be travelling at this time. According to the EU Healthy Gateways advisory, anyone over 65 years of age is considered part of a higher risk group.

Before booking your cruise, please check HERE if you are allowed to embark according to your country of residence. Due to the Covid-19 pandemic, there might be international travel restrictions depending on your cruise destination and your country of residence. 

In addition, travel requirements might be different acording to your cruise destination. Please select your destination below:

As during a cruise, you may be exposed to specific COVID-19 risks that may not be usually covered by existing insurance policies, to ensure your peace of mind is mandatory for all guests to have in place an insurance policy that specifically covers them against COVID-19 related risks, such as cancellation, interruption, repatriation expenses, quarantine, medical assistance and related expenses, as well as hospitalization. This should be in place to cover you from the confirmation of your booking until the end of the cruise or your cruise and flight package.

Due to the COVID-19 pandemic that the world is still facing, MSC offers a COVID Protection Plan- an insurance policy specifically for these COVID-19 risks and this can be added to the cruise whilst making the booking. The Covid Protection Plan will be extended to the whole Summer 22 season. Guests will be required to provide evidence of their insurance policy and this should include the details of the insurer, the insured amounts and full details of the COVID-19  coverage such as cancellation, interruption, repatriation expenses, quarantine, medical assistance and expenses, and hospitalization. 

Effective immediately, before finalizing the reservation, it will be possible to add to the cruise the MSC COVID-19 Protection plan at the price of 25 euros per person for short haul destination (Mediterranean and Northern Europe cruises), and €29 for Long Haul destination (Caribbean & Antille, Dubai, Abu Dhabi and Qatar, Saudi Arabia & Red Sea, South America and Positioning  cruises).

Alternatively, you may purchase another insurance coverage of your choice provided that the above risks are covered.

With immediate effect, for all new reservations on Summer 21 and Winter 21/22 guests will be required to provide evidence of their insurance policy and this should include the details of the insurer, the insured amounts and full details of the COVID-19  coverage such as cancellation, interruption, repatriation expenses, quarantine, medical assistance and expenses, and hospitalization.

The proof of the insurance policy (e.g. certificate, schedule, policy summary) which must be in English, Italian, German, French or Spanish - clearly showing the COVID-19  coverage - must be presented at embarkation. Passengers failing to provide this documentation will be denied boarding.

For any additional information please refer to our Contact Center or consult your Travel Agent.

Booked Guests that found themselves not to meet any of the requirements of the MSC Health and Safety Protocol (e.g missing vaccination) and therefore that they are prevented from boarding, are asked to send written communication to MSC Cruises not later than 15 days before the scheduled departure of their cruise in order to request their voucher or reschedule their cruise according to the MSC Flexible Booking Program.

Our guests who have booked directly with MSC can use our form, those who have booked via travel agency are kindly invited to refer to their travel agent.

For all sailings in the upcoming months, to ensure the highest standards of health and safety and allow a safe return home to our Guests in compliance with national regulations, MSC Cruises has organized the possibility for its guests to purchase and perform a molecular test (i.e. RT-PCR) or an antigen test during their cruise.

 

The molecular test will be charged 80 euros. The tests will be organized to comply with the 48h or 72h test validity to return to your country according to your national regulations. The antigenic test is always available for 25 euros. These tests do not substitute the complimentary covid tests performed on board to comply with our comprehensive health and safety protocol.

If a guest presents symptoms of illness such as temperature higher than 37.5°C / 99.5°F or there are concerns with their health questionnaire, they will undertake a secondary screening, including in-depth interview, a second temperature measurement, a medical examination and, if necessary, a laboratory examination.

If a guest is then not considered fit to travel, they will be assisted in their next steps of a return home or will be potentially being treated in a local medical facility to ensure maximum support and care. All guests will be fully protected by the required Covid-19 Protection insurance.

We are extending our enhanced health and hygiene measures to all MSC transfers, including:

- Cleaning and sanitisation of all vehicles before any new group of guests

- Availability of hand sanitisation stations and disinfectant mats for footwear

- Appropriate personal protective equipment (PPE) for all drivers

- Reduced number of guests with selected seats empty to ensure social distancing

According to our enhanced cleaning and sanitation protocols, every guest cabin will be thoroughly cleaned on a daily basis, with special attention to 40 frequently-touched areas, such as door handles, power switches, control panels, remote controls, desks and bathroom surfaces.
Every cabin will be deep cleaned at the end of each cruise before the next guests arrive for their holiday.

All public areas and public restrooms will be deep cleaned and sprayed with disinfectant each night, as well as regularly sanitised throughout the day.  For example, public toilets will be cleaned every 20 minutes, and all cleaning staff will wear appropriate PPE.

Before the cruise, the collection of contact details for each guest is mandatory in case of important updates. Proceeding to the web check-in allow guests to receive cruise tickets, travel documentation and mandatory health questionnaires. On the embarkation day, guests should arrive at the time indicated on the cruise ticket to facilitate responsible social distancing, with travel documentation and health questionnaires. All guests (as of 2 years old) will undertake a COVID-19 health screening and when required a Covid test. A newly designed processes for embarkation has been implemented to manage the guest flow, to limit lines and contacts. Before the cruise, MSC Cruises invites all guests to download for free the MSC for Me app to start booking additional services, to secure space and to ensure a seamless onboard experience. 

 

 

Yes. As part of our comprehensive and enhanced health and safety protocol, we have a contingency response plan in place with all the relevant authorities in the ports where the ships will call. 

We have COVID-19 testing equipment on board for Real Time polymerase chain reaction (RT-PCR) and antigen swab testing.

All MSC Cruises’ ships are equipped with state-of-the-art medical services and an increased number of qualified medical staff onboard, supported by dedicated 24/7 ashore Medical Team. We continuously monitor the health of our guests and crew with contactless temperature checks during the cruise; in case of flu-like symptoms, guests should immediately notify the Medical Centre and free treatment will be provided.

For all sailings in the upcoming months, guests may need to undergo an additional swab test during the cruise whilst on board, on top of the existing pre-boarding COVID-19 testing. When required, the test is mandatory..   

 

Face masks will be available throughout the cruise. We also advise all guests to wear a face mask when travelling to and from the port and in the terminal, in compliance with local regulations.

 

 

 

Face masks do not need to be worn by our guests when seated in the restaurants, but only when entering the venue.

At the buffet the food will be plated and served by our crew.

Our bars will be open and ready to serve our guests with their favourite cocktail or aperitif. To ensure we comply with the current social distancing recommendations, our staff will deliver drinks at the table and we will limit the capacity of each venue. Face masks do not need to be worn by our guests when seated in bars and lounges, but only when entering the venue.

You can save time by personalising your cruise even before getting onboard. Through your Personal Area you can easily add drink packages or dining experiences to your cruise and take advantage of our pre-boarding rates. 

For a contactless experience, guests will access restaurant and bar menus from their personal mobile device by scanning a QR code whilst on board. Before the cruise, MSC Cruises invites all guests to download for free the MSC for Me app to browse all the onboard restaurants, bars and lounges and to ensure a seamless onboard experience like making restaurant reservations.

Guests will be required to wear a face mask when in the theatre. Guests will enjoy our onboard award-winning entertainment but with a few changes:

- We are reducing the capacity of the theatre to allow for empty seats between guests
- The entertainment programme will be extended so that all guests can enjoy our award-winning shows
- Shows and activities will be pre-booked to manage the number of participants
- Guests will be required to wear a face mask when in the theatre

 

Book Now your Spa packages!

*Depending on ship-class, the following experiences will be closed until further notice: Steam Rooms, Heat Baths Whirlpools, Ice & Snow Experiences. Saunas, Salt Relax Room, Harmonic Relax Rooms, Experience Showers, Heated Loungers will remain open to our guests.

The casino remains fully functional under the new protocol with added sanitation and social distancing measures in place, including frequent sanitising of chips, replacing playing cards on a regular basis and a reduced number of seats at gaming tables. 

Guests who are fully vaccinated will be able to go ashore independently and will need to follow the requirements of going ashore according to the countries they will visit. 

 

However, MSC Cruises highly recommends to participate in one of or MSC Shore Excursions to ensure the same high standards of health and safety ashore as on board. Not all destinations allow independent disembarkation and it may depend on the traveller’s vaccination status. Not fully vaccinated Guests will not be allowed to go ashore unless they purchase an MSC Excursion. Those Guests who are not fully vaccinated or who have unvaccinated children in their travelling party, will need to go ashore with an MSC Excursion to discover in a protected excursion. For example: A family of four, two adults and two children under 11 years old: All guests will be required to participate in an MSC Excursion for not fully vaccinated guests.

For cruises in the Mediterranean

For cruises in the Mediterranean (Winter 2021-22) it will be possible to go ashore only by participating in one of MSC Shore Excursions to ensure the same high standards of health and safety ashore as on board. Starting in March 2022, Guests who are fully vaccinated might be able to go ashore independently and will need to follow the requirements of going ashore according to the countries they will visit, which are constantly monitored and subject to updates. Those Guests who are not fully vaccinated or who have unvaccinated children in their travelling party, will need to go ashore with an MSC Excursion to discover in a protected excursion.

 

MSC Cruises reserves the right not to admit on board any Guests who disembarked the ship on its own in breach of the above rules. When ashore, Guests are required to strictly adhere to the measures adopted by the tour guide and/or prescribed by the local Authorities. 

 

Digital Covid Certificate/Green Pass regulations 

MSC Cruises offers a large variety of shore excursions. Some excursions are available only to Guests holding the EU Digital Covid Certificate/Green pass or, from extra Schengen countries Travelers, the equivalent COVID certificate, while other excursions are open to those not in its possession, guaranteeing in both cases the highest health and safety standards. Please note that Guests holding the EU Digital COVID Certificate/Green pass or the equivalent COVID certificate (for extra Schengen countries Travelers), travelling with children over 12 years who do not hold an EU Digital COVID Certificate/Green card or the equivalent COVID certificate (for extra Schengen countries Travelers), will be considered as Guests not holding the EU Digital COVID Certificate/Green pass or the equivalent COVID certificate (for extra Schengen countries Travelers), for excursions purposes: children will be requested to do the free covid test on board to participate to the excursion (or the booked excursion will need to be changed for another tour not requiring the green pass).

 

The EU Digital COVID Certificate / Green Pass is a digital certificate with a QR code issued by countries in Europe to show the following:

• The person has been fully vaccinated against COVID-19, taken at least 14 days beforehand, using a vaccine recognized by the European Medicines Agency (EMA)

• The person has recovered from COVID-19 within the last six months

• Someone who has a negative result for a molecular or antigen test performed in the last 48 hours

The copy of the EU Digital COVID Certificate / Green Pass or from extra Schengen countries travelers equivalent (COVID certificate, (digital or paper format) and a personal ID or passport, must be shown during the tour at all required entry checks. This is a regulation coming from the local authorities and MSC Cruises is not responsible if access is denied at one of the venues on the selected tour.

 

 

Every port of call offers also a variety of excursions that do not require the EU Digital COVID Certificate / Green Pass or the equivalent COVID certificate (for extra Schengen countries travellers). Guests not in possession of a valid certificate, can change excursion but availability is limited for some tours. Alternatively, Guests can contact the MSC Excursions office on board during the cruise: a free test will be arranged.