Health & Safety measures for
MSC GRANDIOSA & MSC MAGNIFICA CRUISES
For MSC Grandiosa and MSC Magnifica sailings in the upcoming months, specific conditions will apply. If necessary, some of these extra measures may be extended to other ships and future sailings.
IMPORTANT COVID-19 INFORMATION/PRE-BOARDING MEASURES AND SCREENING - TRAVEL REQUIREMENTS
Please note that Guests travelling from* countries that are deemed ‘high risk’ by the European Centre for Disease Prevention and Control (ECDC) will need to take an RT-PCR swab test within 72 hours prior to the ship’s departure. The test results certificate must be printed in two copies and presented at the terminal in order to embark on the ship. The list of high-risk countries based on the guidelines given by the European Centre for Disease Prevention and Control is available HERE.
*Includes anyone who has travelled to, from, or through these high risk countries in the past 14 days prior to the ship's departure. These protocols also apply to guests whose residence is currently in a high-risk country.
We will deny boarding in case of:
• Symptoms such as fever (>37,5 C C / 99.5 F), cough, shortness of breath, chills, muscle/body aches, fatigue, headache, sore throat and loss of taste/smell in the 14 days prior to embarkation
• Potential exposure to a suspected or confirmed case of COVID 19 in the 14 days prior to embarkation
• Temporary travel restrictions based on local circumstances. For example, certain countries may deny visas or prohibit entry based on travel history or nationality. Please consult the list of the high-risk countries in the FAQ section.
We continue to work with relevant authorities to keep the above requirements up to date.
The MSC Cruises Health & Safety Protocol is developed with the Blue Ribbon Covid Expert Group
and MSC Grandiosa has obtained the Biosafe Ship additional class notation from RINA.
How we protect your health & safety
before, during and after your cruise
the ONBOARD EXPERIENCE
We are committed to preserving the uniqueness of the onboard experience whilst ensuring that your health and safety are protected. You will continue to enjoy unique experiences including award-winning shows, world-class dining, excursions, family activities, boutique shopping, beauty and fitness services, engaging events and much more. Onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situationFor MSC Grandiosa and MSC Magnifica sailings in the upcoming months, specific conditions will apply.
faq
We prepared a list of Frequent Asked Quesions (FAQ) to quickly get answers to you for the most common questions
HIGH-RISK COUNTRIES
Pre-boarding health and COVID-19 screenings will be conducted to all Guests, crew and ship visitors such as temperature check, health questionnaire, and a COVID-19 swab testing.
Please note that Guests travelling from* countries that are deemed ‘high risk’ by the European Centre for Disease Prevention and Control (ECDC) will need to take an RT-PCR swab test within 72 hours prior to the ship’s departure. The test results certificate must be printed in two copies and presented at the terminal in order to embark on the ship. The list of high-risk countries based on the guidelines given by the European Centre for Disease Prevention and Controlis available here below. Our guests are kindly invited to regularly check the list for the latest updates. Important to note that the test is not required for passengers under 6 years old.
*Includes anyone who has travelled to, from, or through these high risk countries in the past 14 days prior to the ship's departure. These protocols also apply to guests whose nationality or residence is currently in a high-risk country.
TRAVEL REQUIREMENTS
- Are there any travel restrictions under the new protocol, such as current health status, past medical history or age
- - Are there any travel restrictions for certain nationalities or countries of residence that may prevent guests from being allowed on board MSC Grandiosa and MSC Magnifica sailings in the upcoming months?
- What is the MSC Covid-19 Protection Plan?
EMBARKATION / DISEMBARKATION
- Do guests need to provide any medical documents to show that they are COVID-19 negative at embarkation/disembarkation?
- What will happen if embarkation is denied to a guest for health reasons?
If a guest is then not considered fit to travel, they will be assisted in their next steps of a return home or will be potentially being treated in a local medical facility to ensure maximum support and care.
- What safety protocols will be implemented on transfers and shuttles?
We are extending our enhanced health and hygiene measures to all MSC transfers, including:
- Cleaning and sanitisation of all vehicles before any new group of guests
- Availability of hand sanitisation stations and disinfectant mats for footwear
- Appropriate personal protective equipment (PPE) for all drivers
- Reduced number of guests with selected seats empty to ensure social distancing
- How are you cleaning and sanitising the guest cabins?
Every cabin will be deep cleaned at the end of each cruise before the next guests arrive for their holiday.
- How often are you sanitising public areas?
- What measures are you taking for the disembarkation process at the end of a cruise?
- How will the check-in take place?
ONBOARD MEDICAL SERVICES
- What happens if there is a suspected case of COVID-19 on board?
- Have you agreed with specific ports that they will welcome your ships that have positive cases on board for medical assistance ashore?
- Do you have certified COVID-19 tests on board your ships?
- How the health of anyone on board is monitored?
SOCIAL DISTANCING
- Will social distancing rules be applied onboard?
DINE & DRINK
- How will the Main Dining experience change?
Face masks do not need to be worn by our guests when seated in the restaurants, but only when entering the venue.
- Will the self-service at buffet be available?
- Will there be any changes to the bars and lounges?
- How I can prebook my drinks or restaurants onboard?
- How I can get the restaurants and drinks menu at bars and restaurants?
ENTERTAINMENT, SERVICES & EXCURSIONS
- Will guests still be able to enjoy the theatre shows and other activities?
- We are reducing the capacity of the theatre to allow for empty seats between guests
- The entertainment programme will be extended so that all guests can enjoy our award-winning shows
- Shows and activities will be pre-booked to manage the number of participants
- Guests will be required to wear a face mask when in the theatre
- Will the Kids Club be open and what kind of kids’ activities will be available?
- Will you still have Spa and Fitness services available to guests?
For their health and comfort, guests will pre-book spa treatments, fitness sessions and thermal area visits by phone.
Fitness machines and equipment, spa areas and treatment rooms will be thoroughly sanitised after each use as well as deep-cleaned and disinfected every night.
All Spa staff have been trained on rigorous health and sanitation measures and will wear appropriate protective equipment.
Book Now your Spa packages!
*Onboard MSC Grandiosa & MSC Magnifica only, Saunas, Steam Rooms, Heat Baths, Whirlpools & Ice Room will be closed. Salt Relax room, Harmonic Relax rooms, Experience showers and Heated loungers will remain open to our Guests
- Will guests be able to use the casino?
- Will there be any restrictions to visit some ports?
If you wish to go ashore during your cruise, we highly encourage you to participate in one of our MSC Shore Excursions. On all our carefully selected and curated MSC shore experience, you can rest assured that every aspect of your time ashore meets the highest standards of health, hygiene and comfort.