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UPDATEs ON EXTENSION OF FLEET-WIDE HALTING OF OPERATIONS
THROUGH TO 15 august

 

We at MSC Cruises have decided to further extend the halting of all our new cruise departures fleet-wide through to 15 August, in light of the continued extraordinary circumstances the world is facing in connection with the Covid-19 virus global health emergency. 

 

 

MEDITERRANEAN CRUISES - Announcement July 16th, 2020

For our cruises in the Mediterranean cruises we have extended our temporary halt of operations up to August 15 included

 

  • Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.
  • The Future Cruise Credit (FCC) vouchers related to these new cancellations will be communicated by August 7.
  • To find out more on our compensation Policy, please click here.

Please note that at the present time we are in the very final stages of review by the relevant authorities of our new health and safety operating protocol which will be deployed to our ships to support their return to operations, initially in the Mediterranean and as currently planned, from 16 August onwards

 

As a reminder, our new health and safety operating protocol has been designed on regional and national guidelines set forth amongst other by the EU Healthy Gateways, the European Union-funded Joint Action, and will also align with those issued by the European Maritime Safety Agency, EMSA. At the present time, we are waiting for final approval from the national authorities from the countries that our ships plan to visit along their East and West Mediterranean itineraries from the second half of August onwards.

 

In addition, we would like to inform that:

 

 

CARIBBEAN CRUISES – Announcement July 24th, 2020

We have extended our temporary halting of our cruise operations out of U.S. ports as well as in the Caribbean through to September 30, 2020, included. This extension aligns with the Centers for Disease Control and Prevention (CDC) announcement related to the extension of a No Sail Order for cruise ships.

  • Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.
  • To find out more on our compensation Policy, please click here.

 

 

NORTHERN EUROPE CRUISES – Announcement July 6th, 2020

We have extended our temporary halting of operations in Northern Europe through to the end of the current Summer 2020 season, affecting cruises scheduled to depart until 23 October, included. 

 

  • Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.
  • To find out more on our compensation Policy, please click here.


CANADA & NEW ENGLAND, MSC MERAVIGLIA CRUISES - Announcement June 24th, 2020

Due to the decision of the Government of Canada to prohibit cruise ships carrying more than 100 people from operating in Canadian waters until October 31, 2020, MSC Cruises made the difficult decision to cancel our three 10-night sailings on MSC Meraviglia from New York to Canada & New England as well as the two repositioning cruises from Northern Europe to New York and from New York to Miami.  

 

  • Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.
  • To find out more on our compensation Policy, please click here.


ASIA CRUISES – Announcement July 15th, 2020

MSC Cruises has decided to halt the operations of MSC Bellissima in Asia cancelling all the cruises up to the 6th of September.

 

  • Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.
  • The Future Cruise Credit (FCC) vouchers related to these new cancellations will be communicated by August 7.
  • To find out more on our compensation Policy, please click here.

For all cruises cancelled by MSC, guests will receive a voucher with a Future Cruise Credit (FCC) equal to the value of the amount collected by MSC Cruises for the cancelled cruise, to be utilized for a future cruise on any ship and itinerary of the fleet departing up to December 31st 2021. On top of the above Future Cruise Credit (FCC), once starting the new cruise, the guests will receive an on board credit between €100 and €400 per cabin, depending on the length of their original cruise. To find out how to get your Future Cruise Credit and move your upcoming cruise, please check the “Compensation Packages” by clicking here.


In addition, if requested, MSC Cruises will guarantee for all existing bookings on cruises sailing until October 31st (not cancelled by MSC) the flexible Commercial Policy already in place. Guests will be able to reschedule their cruise to a future departure date through to 31 December 2021 of any ship and itinerary of the MSC Cruises fleet at no additional costs. To find out more on the Flexible Cruise Programme, please click here.

We are working tirelessly with all guests and travel agents to address the impact of this necessary decision to all bookings and we are genuinely sorry for the inconvenience that this will cause you.  

 
 

 

 
 
 
 
 

FAQ

Which cruises benefit from the compensation packages policy?

The compensation policy covers all cruises cancelled by MSC Cruises in relation to the extraordinary circumstances the world is currently facing in connection with COVID-19. The cancelled cruises are listed below: 

 

Ship

Cruise departure dates

MSC ARMONIA

From March 16 to September 30 included

MSC BELLISSIMA

From March 14 to August 15 included

All Asia cruises until 6 September included

MSC DIVINA

From March 20 to August 15 included

MSC FANTASIA

From March 28 to August 15 included

MSC GRANDIOSA

From March 14 to August 15 included

MSC LIRICA

From March 14 to August 15 included

MSC MAGNIFICA

From March 16 to August 15 included

MSC MERAVIGLIA

From March 15 to August 15 included &  All Canada & New England cruises from September 5 to October 22 included

All Northern Europe cruises until October 23 included

MSC MUSICA

From March 16 to August 15 included

MSC OPERA

From March 10 to August 15 included

MSC ORCHESTRA

From March 20 to August 15 included

MSC POESIA

From March 22 to August 15 included

All Northern Europe cruises until October 23 included

MSC PREZIOSA

From March 14 to August 15 included

All Northern Europe cruises until October 23 included

MSC SEASIDE

From March 16 to September 30 included

MSC SEAVIEW

From March 19 to August 15 included

MSC SINFONIA

From March 13 to August 15 included

MSC SPLENDIDA

From March 29 to August 15 included

All Northern Europe cruises until October 23 included

 

 

I cancelled my cruise right before MSC Cruises communicated the cancellation decision. Will the same policy apply?

The compensation packages listed in the table above apply only to the cancelled cruises originated by MSC Cruises in relation with the COVID-19 situation worldwide.

What will be the value of the Future Cruise Credit voucher?

For all bookings related to cancelled cruises, MSC Cruises will issue a voucher with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include the Ship board credit granted as a compensation for the cancelled cruise.

 

For bookings confirmed but not yet paid, MSC Cruises will issue a voucher with a value equal to the ship board credit granted as a compensation for the cancelled cruises. The voucher will be sent anyway, however, no future cruise credit will be shown as no payment has been received from MSC.

 

How and when will the Future Cruise Credit voucher be issued? Will it be sent to me?

You will receive the Future Cruise Credit voucher for each booking which sailing has been cancelled by MSC Cruises. The vouchers will be emailed directly to you, detailing the relevant booking number and booking conditions. This voucher will enable you to reschedule the future cruise, for any departure on or before December 31, 2021.. Vouchers will be sent within one month from the official communication of the cruise cancellation. If you booked through a travel agency, the voucher will be sent directly to the Travel Agent.
 

What happens if I want to book a more expensive cruise than the voucher value? Or a less expensive cruise?

If the future booking is of higher value than the original one, you will have to pay the difference. If the future booking is of less value than the original one, you will have the opportunity to add-on packages to your future cruise (beverage packages, Excursions, etc…) and leverage the voucher value for such usage up until it is fully spent.
 

Will the Future Cruise Credit be combinable with any promotion, including special rates and groups?

The Future Cruise Credit functions like a currency so it can be combined with any promotion, or used for confirming a booking as part of a group. For MSC Voyagers Club members, it can also be combined with our MSC Voyages selection departures.

What is this additional ship board credit? How can it be used?

The Ship Board credit is a benefit which MSC Cruises grants as an additional benefit to its guests for their cancelled cruise. It can be used only once you start your new cruise but cannot be used for the purchase of pre-paid items before the new cruise. If not entirely spent, this ship board credit will be refunded at the end of the new cruise.
 

I have booked a Caribbean Cruise departing before September 30th. What happens to my booking?

We confirmed the voluntarily further extension of the halt of operations of our ships operating from U.S. ports in the Caribbean until September 30, 2020. The announcement impacts two ships, MSC Seaside and MSC Armonia, that were previously scheduled to sail in the region during this time period. Guests affected by the cancelled cruises will receive a Future Cruise Credit (FCC) by August 31st, where they have the opportunity to transfer the full amount paid for their cancelled cruise to a future cruise of their choice – on any ship, for any itinerary -- through to the end of 2021.
 
 

What if I am unsure about my new date of cruising?

You can choose your next cruise date when you are ready. The Future Cruise Credit can be applied to any sailing departing on or before December 31, 2021. The Future Cruise Credit is non-transferable, non-refundable

Is it possible to extend the validity of the Future Cruise Credit voucher?

No, the voucher’s validity is non-extendable. It must be used for any future sailings departing before/on December 31, 2021. If not used, the voucher expires. 

Can I give my voucher to another person who wants to book ?

No. The Future Cruise Credit voucher is related to each specific booking which original sailing has been cancelled by MSC Cruises. It cannot be transferred. For vouchers related to groups, a voucher will be issued and sent to the travel agency.

Can I use the voucher for multiple cruises?

No, the Future Cruise credit can be redeemed only once. If the new booking is cheaper than the original one, you will have the opportunity to add-on prepaid packages (beverage packages, excursions, etc…) and leverage the voucher value for such usage.

Once I decide when to schedule my next cruise, how should I proceed to redeem the voucher?

For redeeming the voucher, you have 2 options:

 

1.  If you booked directly with MSC through our consumer website or through our contact centre, you can fill out the form here or get in touch with our contact center. Be ready to provide your original booking number, as well as the new cruise date for the future cruise reschedule.


2. If you booked through a travel agency, please get in touch directly with your travel agent. Be ready to provide your initial booking number as well as the new cruise date you’ve chosen.

 

Please consider that MSC Cruises is currently facing a high demand of requests. This might cause a delay in our standard services. We apologize for any inconvenience it may cause and thank you for your patience.

What happens to purchased pre-cruise items on a sailing that is now cancelled (ex. Shore excursions, spa, drink packages, etc.)?

If you booked your pre-paid items directly through the website or through our contact centre, the entire amount paid will be refunded on the original form of payment. The amount refunded will not be included in the Future Cruise voucher. Please note that exceptions ay apply by country. If your booking was made through a Travel Agency, please contact your travel agent.

What if I have a Cruise & Fly package booked through MSC Cruises? Will it be included in the voucher value?

Flight and transfers will be included as part of the Future Cruise credit, if booked through MSC Cruises. For example, if the cruise fare is USD/€500, and the flight is USD/€300 and transfer USD/€100 guests will receive total Future Cruise credit of USD/€900. For flights and transfers booked independently from MSC Cruises, this must be checked directly with the relevant service provider.

If I was originally traveling with a friend, and at the time of re-booking he/she doesn't want to travel, will he/she get a refund?

The full value of the Future Cruise Credit will apply to the future booking. MSC will not provide several vouchers related to 1 single original booking.

Does the voucher issue also apply to groups?

For groups bookings for which MSC Cruises has already been fully or partially paid, the Future Cruise Credit voucher will be issued and sent to the travel agency, for the same amount initially paid net of any amount refunded. No individual voucher will be generated for group bookings. For groups confirmed but not booked, no voucher will be issued. For more information please contact your Travel agent.